Assist walk-in clients, manage service requests, and create lasting impressions.

Job Overview

99Technologies is looking for a highly adaptable IT Support & Operations Executive who can manage multiple responsibilities across technical support, service coordination, customer handling, and backend operations. This role is ideal for candidates who are both technically skilled and operationally sharp, with the ability to handle support tasks while ensuring smooth daily workflow in a fast-paced IT service environment.

Responsibilities

• Provide basic IT support for desktops, laptops, printers, and networks

• Coordinate service calls, technician schedules, and AMC follow-ups

• Communicate with customers for issue intake, status updates, and feedback

• Maintain service logs, inventory data, and support documentation

• Assist in testing/review of hardware before delivery to customers

• Help in quotation preparation, invoicing, and ticket tracking

• Support backend operations including purchase entries, CRM updates, and reporting

• Escalate technical cases to the field team or specialist technicians

Required Skills

• Good understanding of IT hardware/software (basic troubleshooting)

• Excellent communication in Hindi, Gujarati, and English

• Proficiency in using computers, MS Office, and cloud-based tools (Google Workspace/Sheets)

• Ability to manage multiple tasks, timelines, and team coordination

• Customer service mindset and proactive problem-solving skills

• Familiarity with CRM or ticketing systems is a plus

• Bonus: Knowledge of inventory tools or service workflows

Salary & Benefits

• Salary Range: ₹12,000 – ₹18,000 per month (based on multitasking capability & experience)

• Work Timings: 10:00 AM – 7:00 PM (Monday to Saturday)

• Location: Navrangpura, Ahmedabad

• Benefits: Performance-based bonuses, operations training, exposure to full-service lifecycle, internal growth path