Assist walk-in clients, manage service requests, and create lasting impressions.

Job Overview

99Technologies is seeking a Remote IT Support Executive to provide fast and effective technical assistance to our clients over the internet. The ideal candidate will have strong troubleshooting skills, excellent communication, and the ability to resolve software and basic hardware issues remotely using tools like AnyDesk or TeamViewer. If you’re passionate about solving IT problems and delivering great customer service, this is the role for you.

Responsibilities

• Provide remote support for desktops, laptops, printers, and basic networking

• Troubleshoot software issues, OS errors, application crashes, and virus problems

• Guide clients through step-by-step solutions over call or chat

• Use remote access tools (AnyDesk, TeamViewer) for quick issue resolution

• Install drivers, software, and system updates remotely

• Record client issues, resolutions, and update internal support logs

• Escalate complex issues to senior technicians or field team

• Follow up with clients to ensure complete satisfaction

Required Skills

• Good understanding of Windows OS, MS Office, and common desktop applications

• Familiarity with remote access tools and ticketing systems

• Basic networking knowledge (Wi-Fi issues, router setup, IP configuration)

• Strong communication in English, Hindi, and Gujarati

• Ability to multitask and manage remote support sessions efficiently

• Customer service orientation and problem-solving mindset

• Bonus: Knowledge of Mac, Linux, or remote server access

Salary & Benefits

• Salary Range: ₹12,000 – ₹18,000 per month (depending on experience)

• Work Timings: 10:00 AM – 7:00 PM (Monday to Saturday)

• Location: Navrangpura, Ahmedabad (Work from Office with Hybrid option)

• Benefits: Remote support incentives, training on tools, performance bonuses, flexible support hours